April 9, 2008
Tips for Choosing Mystery Shopping Companies
Mystery shopping is a unique service through which companies of all types can analyze a business’ performance. Although mystery shopping is nothing new, it has evolved over the years, becoming a valuable tool used by companies around the world. If you would like to become a mystery shopper or are interested in having your company shopped, the first thing you need to do is find reputable, mystery shopping companies. However, not all of these companies are created equal. Therefore, it is important that you do your homework to identify the right mystery shopping companies, those that will give you good shopping assignments, ones that pay well, and companies provide in-depth reporting on the performance of an organization.
In this article, we wanted to provide you with some helpful tips on choosing from various, mystery shopping companies. After all, more than 400 of these companies exist in the United States alone, meaning your choices are incredible. Unfortunately, we have seen an increase in fraudulent companies cropping up. A new problem has to do with fraudulent cashier’s checks paid to shoppers. Additionally, some of these companies require a substantial fee be paid to become a shopper or client. However, once the shop is completed, reimbursement for services provided or promised reporting never comes. The good news is that most mystery shopping companies are legitimate, organizations that work with top quality shoppers and companies, those that are free to join, and companies that take this type of service seriously.
First, while some reputable mystery shopping companies require a small fee to become a shopper or client, most are free. Therefore, if you find a company asking for a large fee, beware. When choosing from mystery shopping companies, you want an organization that believes in and provides a much-needed service to businesses but also one that finds value in the services provided by the shopper. This means locating shopper companies that have the best interest of the client and the shopper in mind.
Another great way to find mystery shopping companies is to read blogs. With a growing number of shoppers and companies using this type of service, you can conduct a Google.com search, locating blog sites to read real experiences by those doing and receiving the shops. In most cases, these blogs are honest and informative, pointing you in the direction of mystery shopping companies considered the best. These blogs will also give you a heads up on companies that should be avoided or at least those requiring further research.
Then, you should research a number of mystery shopping companies, reading company history carefully. Typically, you would have the opportunity to learn about the length the business has been in existence, the number of clients they provide services to, type of industries serviced, payment terms, reporting expectations, and so on. A good company will have a customer service team of professionals available to answer questions, as well. This process may require a little bit of time but this investigation is important3.
Finally, mystery shopping companies worth your time will provide customer feedback. Having the ability to read actual references given by restaurants, hotels, airports, schools, and other businesses that use this type of service is a huge benefit. In fact, some mystery shopping companies will also provide a means of contacting some of these references so you can verify the level of satisfaction. With this information, you as the shopper or potential customer can compare various mystery shopping companies, finding the ones that work best for you.
Filed under Free Mystery Shopper List by jhacking
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