| If you are a regular, avoid a couple of days, weeks or rounds, even get someone to help you out, whom you trust, to still get the job done, without having to necessarily go yourself. (ensure that it does not void your contractual obligations. These steps will all go a long way at protecting you identity.
Be non-descript and blend in. Dress normally like you would. Do not stand out or be to audacious. Keep a very low profile and go about your task, assignment and business as you normally would – that is truly the key.
If for any reason your Mystery Shopper status is discovered, revealed or shared (even by accident), discuss this with your contact and/or Mystery Shopper company representative right away. All might not be lost depending on the timing, nature and response you could muster under the circumstances. Do not stay silent about it if it did occur – your credibility and reputation will be riding on your honesty and how you handle it when/if it happens more telling that you will come to expect.
It is no secret to employees, companies etc. that there are eyes and ears watching. They are fully aware of it. This has been around since the early 1940’s remember! Most will opt to treat all customers and their issues with earnest dedication to resolve, hear, respond and help! For most of them, it will be a surprise to learn or discover that you are a mystery shopper. You need to keep it low-key and as normal as possible. Do not create problems for yourself by talking too much, improvising, going in unprepared and hoping for the best. YOU CAN PLAN FOR SUCCESS AS A Mystery Shopper owner/operator and representative.
Things can also at times go wrong, tracking, organizing, oversights, forgetting details, rescheduling, flexibility required … etc. Try to keep on top of all the details of when, where, how and why and NOT forget the small things.
A personal way that is most comfortable for you will ultimately yield you the very best results. There is no recipe, formula or one-size-fits-all type solutions in Mystery Shopper.
Your own unique way of giving shape to the offerings and services that your Mystery Shopper provides, will be exactly that YOURS! No two individuals or companies are and should be the same. Tracking and planning for success will form part of your daily routines and business priorities. Habits and routines will help you, scheduling, timing and planning required to effect your business and work your way to success in Mystery Shopper.
Managing the business on a day-to-day basis will require discipline, know how and commitment . You need organization, systems and tracking for your business to succeed. In relation to the goals and or earnings targets that you have set, you need to be able to know at any given point, how it is going with regards to that and how you are making out getting there.
· Planning and scheduling – hard-copy or electronic planners and schedules will get and keep you on track
· List and mark on the calendar all the activity, dates you have on which you will be ‘working’ on location, execute the tasks and assignments you have.
· Use a similar method that you will recognize anywhere, anytime. Day planners work very well. Some prefer handheld devices and electronic calendars to remind them. It is one thing to get, use and record things here, BUT keeping it handy and with you at all times , can enable and save you time, when it matters most. |
